Terms of Service

KeepState hosts agent sessions in isolated micro-VMs, checkpoints their state, and brokers model calls through a metering gateway. No service level agreement is published yet; when one is, its commitments will be measured by an external probe rather than by our own reporting.

We may change how the service works, including adding, altering, or removing features. Material reductions in functionality are announced 30 days ahead in the changelog and by email to account Owners.

Everything your agents read, write, or produce belongs to you. This includes workspace contents, checkpoints, event ledgers, and any artifact a session generates. We claim no license to it beyond what is technically required to run, store, and restore the sessions you asked us to run.

The full list lives in the acceptable use policy. In short: do not use sessions to attack others, to host abuse infrastructure, to mine cryptocurrency, or to run workloads whose purpose is to circumvent a model provider’s own terms. An agent acting on your instructions is your responsibility.

You pay for session-minutes, checkpoint storage after deduplication, and, if you use our inference, a spread on brokered tokens. Meter output is authoritative for billing, and your ledgers show the same figures we bill from, line by line.

If you believe a charge is wrong, tell us within 60 days and we will reconcile it against the ledger. Where our meter is at fault we credit the difference and publish the incident.

The hosted service is self-serve, with billing running today: prepaid credits, three meters, and a $10.00 signup credit for one real plug-pull (a kill-and-resume). There is still no service level agreement: no uptime commitment and no SLA credits. Support is answered within two business days, which is a commitment we state here rather than a measured median. When your credits reach zero, sessions checkpoint and park rather than die. Capacity is finite: signup can pause while we fix what usage surfaces, and the availability matrix and the status page say what works today.

Either side may terminate for convenience with 30 days notice. We may suspend immediately for non-payment after two written reminders, or without notice where a workload is actively harming others or our infrastructure.

We provide the service with reasonable skill and care and make the specific commitments a published SLA will state when one exists. Beyond those, the service is provided as it is: we do not warrant that an agent will behave correctly, that a model will return useful output, or that a workload will succeed.

Each side’s aggregate liability is capped at the fees paid in the preceding 12 months, except for death or personal injury caused by negligence, fraud, or a breach of confidentiality obligations, where no cap applies. Neither side is liable for indirect or consequential loss.

These terms are governed by the laws of England and Wales, and the courts of London have exclusive jurisdiction. Enterprise agreements may vary this and frequently do.